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Use the steps in this document to troubleshoot when the student's Chromebook does not have power or is not charging. NOTE: If the battery charging icon is missing from the status area, see Perform a hard reset. Perfo...

At the bottom right, select the time Settings . At the bottom left, select About ChromeOS. Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses. Select Check for updates. If your Chromebook finds a software up...