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Chromebook is not charging or does not turn on

Use the steps in this document to troubleshoot when the student's Chromebook does not have power or is not charging.

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NOTE: 
If the battery charging icon is missing from the status area, see Perform a hard reset.


Perform a visual inspection

If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. In addition, check for a crack in the display or for other signs of physical damage to the laptop.

  • The Chromebook is damaged: Contact tech@towne.org to submit a ticket for the damaged device.  FTCES IT Department
    will check for the status of the Chromebook Insurance fee in PowerSchool before proceeding with the replacement.

  • The Chromebook is not damaged: Proceed to the next step.

Verify power to the computer

Ensure that the computer is connected to working power.

  1. Plug the AC adapter into a functioning wall outlet.

  2. Connect the AC adapter to the computer.

  3. Check whether the computer and AC adapter lights turn on.

    • No lights turn on: Try another Power adapter and another wall outlet.

      If the lights turn on using another AC adapter, proceed to the next step. Otherwise, contact  tech@towne.org to submit a ticket for the damaged device

    • Lights turn on: Proceed to the next step.

Verify the battery charging status

The Chromebook not charging might indicate that the battery is in a deep discharge state. Although the battery indicator light is off, a smaller than normal charge current is being sent. Charge the laptop for at least 10 minutes, or for up to 24 hours.


NOTE:
When a Chromebook is used for the first time, if a white LED near the AC power connector blinks, the battery is still in shipping mode. Turn off the notebook, connect the AC adapter, allow the battery to charge for at least 30 minutes, and then start the computer.



  • If the Chromebook turns on, it is performing normally. Leave the laptop connected to the AC adapter until it is fully charged. You can check if the battery is charging in the lower-right status area of the screen.

    Battery charging status

  • If the Chromebook won’t turn on, periodically press the power button. In some cases, it can take up to 24 hours for the battery to charge.

    If the device does not turn on after 24 hours of charging, contact tech@towne.org to submit a ticket for the damaged device. 

  • If the battery indicator light above the AC power connector turns on, you can use the color to identify the issue.

  •  

    BATTERY INDICATOR LIGHT STATUS

    Battery indicator light color

    Battery indicator light status and action

    Green or white

    The remaining capacity is 94% or higher, or the charger is initializing (15 seconds after plugging in the AC adapter).

    Wait 15 seconds, then turn on the computer and allow it to charge fully.

    Amber

    The remaining capacity is 94% or lower.

    Charge for up to 24 hours, periodically attempting to turn on the computer. If the device does not turn on after 24 hours of charging, contact tech@towne.org to submit a ticket for the damaged device

    Red

    The computer cannot communicate with the battery.

    Contact tech@towne.org to submit a ticket for the damaged device

If the issue is not resolved, proceed to the next step.

Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and re-establish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Turn off the computer.

  2. Press and hold Refresh, and then press Power while continuing to hold Refresh.

  3. After the Chromebook turns on, release Refresh.


If a hard reset does not resolve the issue, contact FTCES IT Department to submit a ticket for the damaged device. If you landed here from a ticket, please let us know if the solution worked by replying to the ticket.

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