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Information Technology Help

Find Help for different support questions, troubleshooting tips and more!

IT
Technology
Computer

ChromeOS

Find help, and troubleshooting guides for ChromeOS or Chromebooks in this section

PowerSchool SIS

Find Tips and help for PoweSchool SIS

Windows

Franklin Towne Systems

Microsoft Office 365

myViewBoard

Information on ViewSonic myViewBoard Smartboards and myViewSonic Web-app

Welcome To New Towne.org

Information to get started on the new migration.

Account Migration

UKG Employee Management for IT

Instructions for editing employee information in UKG

IT
UKG

Pre-set Attendance

Instructions for pre-setting attendance in Scholarchip. 

Troubleshooting

ChromeOS

This section is dedicated towards common troubleshooting issues for Chrome-OS

Printing

Windows

Common Settings

Windows

Advanced How-to's

Windows

This Chapter is dedicated to the IT department

Wireless Casting

myViewBoard

Wireless Broadcasting to the myViewSonic Smartboards

iReady

Franklin Towne Systems

School Messenger

PowerSchool SIS

Mosyle

Franklin Towne Systems

ClassLink

Franklin Towne Systems

Goguardian

Franklin Towne Systems

How to check your Chromebook's battery health

ChromeOS Troubleshooting

Here's how to make sure your Chromebook is in top shape How to check your Chromebook's battery health 1. Hit Ctrl + Alt + t to open the Crosh.   2. Type 'battery test' and hit Enter. 3. Here's your battery's healt...

Chromebook is not charging or does not turn on

ChromeOS Troubleshooting

Use the steps in this document to troubleshoot when the student's Chromebook does not have power or is not charging. NOTE: If the battery charging icon is missing from the status area, see Perform a hard reset. Perfo...

Chromebook
ChromeOS
Chrome-no-power
Chromebook Help

How to Fix “The Set of Folders Cannot Be Opened” Error in Outlook

Windows Advanced How-to's

      ⇒ Important Note: Back up your Outlook data before pursuing the solutions below.      Launch Outlook in Safe Mode  Press the Windows and R keys to launch a new Run window. Then type Outlook.exe /safe, and hit OK.    If the issue is gone in...

Printing Troubleshooting

Windows Printing

    Printing issues can be a hassle, especially when you're in a hurry to get things done. Here are a few easy steps you can take to troubleshoot printing problems at Franklin Towne Charter Elementary School:     Step 1: Choose the Right Printer  Ma...

How to change audio playback medium in Windows

Windows Common Settings

  Windows 10  To change the Default Audio Device, do the following.  Click on the sound volume icon in the system tray.  Click on the up arrow in the sound flyout.  Choose the desired audio device from the list.    From <...

How to register on our Wiki

Franklin Towne Systems

The Wiki's debut on our new Domain. That means, single-sign-on is not yet configured. In order to safe keep the information, we place all sensitive, specific content behind login access.  The Registration Steps are as follows: Step 1 Navigate to wiki.towne...

Classlink- Accessing FTCES Resources

Franklin Towne Systems

Staff and Students Franklin Towne Charter Elementary School uses ClassLink, a single sign-on platform that will allow teachers and students to use one username and password to access everything they need. Single sign-on is an essential tool for productive r...

ftce-signle-sign-on
classlink
access

Information about PowerSchoool

PowerSchool SIS

Franklin Towne Charter uses PowerSchool, an online management system to schedule courses, take attendance, store grades, produce transcripts and reports cards, and much more.  Parents can securely access real time information related to student's progress. ...

Check for updates Chrome OS

ChromeOS Troubleshooting

At the bottom right, select the time Settings . At the bottom left, select About ChromeOS. Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses. Select Check for updates. If your Chromebook finds a software up...

ChromeOS
update-ChromeOS
Updates

Export drivers from Windows

Windows Advanced How-to's

    PowerShell – Export drivers from Windows  You can easily export drivers from Windows OS using PowerShell. Using the Export-WindowsDriver cmdlet, you can export all third-party drivers from a Windows image to a destination folder.  The advantage of ex...

Change your display refresh rate in Windows

Windows Common Settings

The refresh rate of a display is the number of times per second that the image refreshes on the screen. For example, a 60Hz display will update the screen 60 times per second. Overall, the refresh rate determines how smoothly motion appears on your screen...

Resetting Passwords Through Teacher Console

Franklin Towne Systems

  If a student has lost or forgotten their password, the Teacher Console can be used for teachers to initiate the process to have students reset it for themselves.   To initiate the process for a student to change their password, go into the Teache...

How to Open Blocked Files in Office

Microsoft Office 365

If you have upgraded to Office 2013, or Office 365, you may have run into problems opening files that have been emailed to you. Exercise caution when unblocking Microsoft Office files due to recent security concerns. Malicious content may ...

Casting to Smartboard with AirPlay

myViewBoard Wireless Casting

Check out this quick video to learn how to use AirPlay to cast from your iPad to your ViewSonic ViewBoard interactive display.

Snap Layouts (screenshot)

Windows

Here is a cool feature that is new in Windows 11 that everyone now has on their desktop.  It's for snap layouts. It's convenient because you can save the layout you want for certain classes or work and not have to redo it every time.  Snap Layouts If you’re ...

vCast Receiver

myViewBoard Wireless Casting

vCast Receiver is an easy-to-use app that allows you to wirelessly cast from your mobile device directly to your ViewBoard display. Watch the video to learn how to set up and use the vCast Receiver app.  

Getting Started with Your ViewBoard Interactive Display

myViewBoard

ViewSonic ViewBoard interactive displays deliver an immersive learning experience in any classroom environment.    

How do I manage or add staff?

Franklin Towne Systems iReady

Select Management from the top navigation. Rosters will be selected by default. Select Manage under Staff. To view and edit a staff member’s information:3A. Select the + icon next to a name to expand the row. When expanded, it will change to a– icon. Sel...

How to Delete a User Profile on Windows

Windows Advanced How-to's

The first time a user logs in on a Windows computer, a user profile is created and stored on the local hard disk. This profile contains all settings, from wallpaper to email details and network connections. If you’ve created multiple user profiles on your PC o...

How to Fix the “User Profile Service Failed the Sign-in” Error for Windows

Windows Advanced How-to's

Are you getting the “User Profile Service failed the sign-in” or “User profile cannot be loaded” error during Windows startup? This message is shown as soon you type your password in the Windows logon screen, and your default user profile fails to launch. In i...